NCE Dynamics 365 Field Service
Resolve customer issues the first time, every time.
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Resolve customer issues the first time, every time.
Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.
Features
Optimized scheduling
Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.
Service agreements
Make it easy to manage all service agreements, including recurring service calls and contracts, installed products, and warranties—across customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue
Inventory management
Give your team everything it needs to manage your inventory across locations, including warehouses, depots, and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.
Mobile productivity
Improve your technicians’ productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally
Connected devices
Lower costs by dispatching technicians only when they’re needed. Field service management tools help your team detect, troubleshoot, and resolve issues remotely. And connected devices in the field help them see—and solve—problems before customers even know about them
Customer communications
Put your customers at the center of every interaction. Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route, and updates by text message and phone call.
Editions & Pricing
Dynamics 365 Field Service
- or
- or
R1 923,24
/ User
/ Month
For 1 User And Above
12 month contract
R23 078,85
/ User
/ Year
For 1 User And Above
1 year contract
R2 307,89
/ User
/ Month
For 1 User And Above
1 month contract
User subscription that includes Dynamics 365 Field Service, Enterprise edition.
Dynamics 365 Field Service
- or
- or
R1 923,24
/ User
/ Month
For 1 User And Above
R23 078,85
/ User
/ Year
For 1 User And Above
R2 307,89
/ User
/ Month
For 1 User And Above
User subscription that includes Dynamics 365 Field Service, Enterprise edition.
Add-Ons
NCE Microsoft 365 Copilot Add-on
- or
R724,68
/ User
/ Month
For 1 User And Above
12 month contract
R8 281,89
/ User
/ Year
For 1 User And Above
1 year contract
Empower employees with AI-powered tools
More creativity and productivity
Intelligent support for everyday work
Integration with Microsoft 365 apps
Intelligent search across all Microsoft 365 apps
Work instructions in natural language
NCE Microsoft 365 Copilot Add-on
- or
R724,68
/ User
/ Month
For 1 User And Above
R8 281,89
/ User
/ Year
For 1 User And Above
Empower employees with AI-powered tools
More creativity and productivity
Intelligent support for everyday work
Integration with Microsoft 365 apps
Intelligent search across all Microsoft 365 apps
Work instructions in natural language